Refund policy

Last updated: March 26, 2026

At Yaguza, we strive to deliver high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

  • The return request must be raised within 7 days of delivery
  • The item must be unused, unworn, and in original condition
  • All tags, packaging, and invoices must be intact
  • The product should not be damaged, washed, or altered

Non-Returnable Items

  • Items purchased on sale or discount (unless defective)
  • Gift cards (if applicable)
  • Innerwear or hygiene-sensitive products (if any)

2. Return Process

To initiate a return:

  1. Email us at help@yaguza.in
  2. Provide:
    • Order ID
    • Reason for return
    • Product images (if damaged/defective)
  3. Our team will review and confirm your request within 2–3 business days

Once approved:

  • You may be asked to ship the product back or
  • We may arrange a pickup (depending on location)

3. Refunds

Once your return is received and inspected:

  • You will be notified about the approval/rejection
  • If approved, the refund will be processed within 5–7 business days

Refund Method

  • Online payments → Refunded to original payment method
  • Cash on Delivery (COD) → Refund via bank transfer or UPI

4. Exchange Policy

We offer exchanges in the following cases:

  • Wrong size received
  • Defective or damaged product
  • Incorrect product delivered

Exchange requests must be raised within 7 days of delivery.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Share clear images/videos of the issue
  • We will arrange a replacement or full refund

6. Return Shipping Charges

  • If the return is due to our error (damaged/wrong item) → Free return
  • If the return is due to customer preference → Shipping charges may apply

7. Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order
  • Once shipped, orders cannot be cancelled

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank/payment provider
  • If still not received, contact us

9. Contact Us

For any return or refund-related queries:

Business Name: Yaguza
Email: help@yaguza.in
Phone: 8818839811

Address:
Vinayak E-commerce
29, Opposite Ram Leela Maidan
Krishna Colony, Jabalpur – 482001
Madhya Pradesh, India

GSTIN: 23AXZPY4394F1ZK